mhome.ai

Privacy Policy

Effective Date: 2024/12/01

mHome AI ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your information when you access or use our app, website, or services (collectively, the "Services"). By using the Services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information when you use our Services:

a. Personal Information You Provide

Account Details: Your name, email address, and password when you register an account.
Contact Information: Information you share with us when communicating (e.g., customer support inquiries).
Voluntary Submissions: Additional information you provide, such as responses to surveys, feedback, or participation in promotional offers.
Location Data: The locations you enter in the Services (e.g., addresses or geographical locations used for specific features).

b. Information We Automatically Collect

When you use the Services, we automatically collect certain data:

Usage Data: Detailed information about how you interact with the Services, including:
- Features or functionalities accessed (e.g., specific functions or settings used).
- Data integrations / capabilities usage (e.g., specific capability used).
- Automation usage (e.g., number of automations created, edited, or executed, logical functions involved in the automation).
- Premade automation adoption statistics.
- Error logs or crash reports to help diagnose and resolve issues.
- User preferences and settings configured within the Services.

c. Automation-Related Information

When using the automation features of our Services, we may collect:

Automation Logs: Data related to the execution of automations, such as timestamps, conditions met, and actions triggered. These logs are collected to provide you with an automation history view. If you request debugging assistance, additional logs may be temporarily collected to diagnose and resolve specific issues.
Customization Details: Rules, conditions, or preferences you configure for automations within the Services.

d. Information from Third Parties

We may also collect and store certain information from third-party (data integration) providers as part of the necessary functionality of our Services:

Third-Party Integrations: When you connect third-party integrations to our Services (e.g., smart home devices, data APIs, or identity providers), we may store only the data required to identify and manage these integrations. This may include information such as:
- Identification data: Unique IDs or names associated with the integration.
- Source provider information: Details about the third-party provider that supplies the data.
- User data from third-party integration, such as device state data, which is consumed by the automations.

Note: We only store the minimal data necessary to enable and use these integrations, most third-party data accessed in real-time (e.g., status data or update events) is processed in memory and not stored permanently on our systems.

2. How We Use Your Information

We use your information solely for the necessary functionalities of our Services, including:

To operate, maintain, and improve the core functionalities of the Services.
To execute automations and provide you with a seamless user experience.
To send important service-related communications, such as updates, system notifications, or account alerts.
To provide customer support and respond to your inquiries.
To ensure the security of the Services and prevent unauthorized use or fraud.
To comply with legal obligations or to enforce our Terms of Service.

Note: We do not use your information for marketing or for any analysis beyond what is required to provide the Services. All communication will be strictly service-related or as required by law.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data as necessary for the operation of our Services in the following circumstances:

a. Service Providers:

Third-party vendors who assist with the operation of our Services, such as payment processors, cloud storage providers, or email services. These providers are only given access to the minimum data necessary to perform their tasks on our behalf and are contractually obligated to protect your information.

b. Third-Party Integrations:

When you connect third-party integrations (e.g., smart home devices or APIs) to our Services, we use data from these integrations as part of executing required automations. In some cases, information from one integration (e.g., Third-Party Provider A) may need to be sent to another integration (e.g., Third-Party Provider B) to provide the necessary functionality you have configured.

For example, if an automation you configure involves sending smart home device data (e.g., a temperature reading from Provider A) to trigger an action with another integration (e.g., a smart thermostat managed by Provider B), the data will be shared as required to fulfill the automation.
This sharing is strictly limited to the purpose of executing automations you configure and does not extend beyond what is necessary for the function.

c. Legal Compliance:

We may disclose your information to comply with applicable laws, regulations, or legal processes (e.g., court orders or subpoenas), or to protect the rights, safety, and property of our users, our company, or others.

d. Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction. In such cases, we will notify you before your data is transferred and becomes subject to a different privacy policy.

Note: Any sharing of data, including between third-party integrations, is limited to what is strictly necessary to provide the functionality or automation you have configured within the Services. We do not share information for any other purposes.

4. Your Privacy Choices

You have options to manage how your information is used:

Access and Update: You can review or update your personal information by accessing your account settings.
Data Deletion: You can request that we delete your personal information, subject to applicable laws.
Third-Party Integrations: You can disconnect third-party integrations through your settings at any time.
Cookies: We do not use cookies for tracking purposes. Any cookies used are solely for essential functions, such as maintaining your session within the Services.

For more information or to exercise these rights, contact us at yw@mhome.ai

5. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is completely secure. By using our Services, you acknowledge and accept these risks.

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. Once no longer needed, we securely delete or anonymize the data.

7. Third-Party Data and Integrations

When you connect third-party services to our platform (e.g., smart home devices, APIs), we access data from them solely to provide the functionality you configure. This data is used to execute automations and ensure seamless operation between the services you link.

In some cases, to fulfill an automation you have configured, information may be shared between third-party services. For example, a temperature reading from one device (Provider A) might be sent to a smart thermostat (Provider B). This sharing is strictly limited to the necessary function.

You have full control over these integrations and can disconnect them at any time through your account settings. When you disconnect a service, we stop accessing its data and delete any associated stored information from our systems, unless required by law. All data exchanged with third-party providers is encrypted and handled securely.

8. Device Data Usage

Our Services may collect specific information from your devices, including phones and desktops, to enable app functionality, enhance user experience, and support the services offered. Below is an overview of how we handle this data, based on the type of device and data collected.

a. Phone Data

When using our app on your phone, we may collect and process certain device data to provide functionality and enhance your experience. The types of phone data our app may access include, but are not limited to:

Notification Data: For syncing notifications or triggering specific actions.
Call and SMS Data: To enable call-based or text message-triggered automations.
Device Information: Such as system status, sensor data, and usage details to optimize app performance or enable configured actions.
Other Data: Depending on app features you choose to enable, this could include app usage stats, contact information, or other device metadata.

Configurable Access:
You have full control over what phone data the app can access. During setup or at any time, you can configure permissions for individual data categories (e.g., battery, calls, notifications) through the app's settings.

By adjusting these permissions, you can choose to allow or restrict access to specific phone data.
Limiting access to certain data may impact the availability or performance of specific features, but the rest of the app's functionality will remain unaffected.

b. Desktop Data

When using our desktop app on a PC or desktop device, we may access certain device data to provide functionality and improve your experience. The types of desktop data our app may access include, but are not limited to:

File System Access: To enable features such as file automation, processing, or syncing with connected services. Files are only accessed or processed when you initiate a related action.
Device Information: System details such as operating system version, hardware specifications, and directory paths may be accessed to ensure compatibility and optimize performance.
Other Data: Depending on features you enable, the app may access other PC-specific data, such as connected devices, app usage, or system statistics required to deliver functionality.

Configurable Access:
You have full control over what PC data the app can access. Within the app settings, you can configure permissions for individual data categories (e.g., file system, system information).

By granting or restricting access to specific PC data, you can control how the app interacts with your device.
Restricting certain permissions may limit some features, but other functionalities of the app will remain available.

c. How Device Data is Used

Device data is used exclusively to provide the features you configure. Examples include:

Triggering an automation when your phone battery reaches a specified level.
Sending notifications or syncing your phone's notification bar with connected services.
Automating file-based actions or syncing data between your PC and other platforms.

You have full control over the permissions granted to our app on your devices. You can change access to specific data types (e.g., notifications, file system) at any time through your device or app settings. Revoking a permission may limit certain features, but the rest of the app will remain functional.

All device data is protected with strong security measures, including encryption during transit and storage, to ensure your information remains secure.

9. International Users

Our Services are managed in USA. If you access our Services from outside this country, your information may be transferred, stored, or processed in a jurisdiction with different data protection laws than your own.

10. For California Residents (CCPA)

If you are a California resident, you have the additional rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information we collect and how we use it.
The right to request deletion of your personal data.
The right to opt out of the "sale" of personal information (if applicable).

To exercise these rights, please contact us at yw@mhome.ai

11. For Residents of the European Economic Area (GDPR)

If you are located within the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

The right to access, correct, or delete your personal data.
The right to restrict or oppose data processing.
The right to withdraw consent for processing, where applicable.
The right to data portability.

For inquiries or to exercise your rights, contact us at yw@mhome.ai

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The latest version of the Privacy Policy will always be available within the app or on our website. Please review this policy periodically for updates.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

mHome AI, Inc Email: yw@mhome.ai